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Highly Configurable, Automates Processes and Integrates With The Rest of IT.

It empowers you to:

  • Deliver cost-effective, quality IT services
  • Improve resolution rates and minimize recurring incidents
  • Gain clarity and control over service levels
  • Integrate with Microsoft’s Business Productivity Online Suite – Dedicated environment
  • Provide effective management reporting
  • Simplify administration of call handling and decrease work hours required
  • Increase the efficiency and quality of problem solving
  • Gain complete control over support levels and manage the IT lifecycle
  • Ensure visibility and understanding of service desk staff roles
  • Use process-driven approaches ensuring the right people make the right decisions
  • Extend value across the organization to non-IT functions such as HR and facilities