ZEN’s Manage365 is a proprietary IT Managed Services that are tailored to meet specific needs of businesses, offering a combination of expertise, proactive monitoring, and strategic guidance to ensure that the clients’ IT environments are optimized, secure, and aligned with their business objectives.

 

With Manage365, our clients get more than just IT systems management. They get access to dedicated and professional on-demand support for their IT assets and functions, anytime and anywhere. This allows them to focus on their core operations, while we take care of their technology needs. We ensure their IT systems are secure, up-to-date, and optimized for their business goals.

What do Manage365 offer?

24/7 IT Support and Helpdesk means that you can always rely on our team of certified and experienced IT professionals to provide you with prompt and effective assistance for any IT issue or request. You can reach us via phone, email, chat, or web portal, and we will respond within the agreed service level agreement (SLA).
Proactive Support For Servers and Virtual Machines means that we will monitor and manage your physical and virtual servers, whether they are on-premises, in the cloud, or hybrid. We will ensure that your servers are running smoothly, securely, and efficiently, and perform regular backups, updates, and patches.
Round-The-Clock Remote Monitoring means that we will use advanced tools and technologies to keep an eye on your IT infrastructure and network performance, availability, and security. We will detect and resolve any issues before they affect your business operations, and alert you of any potential risks or threats.
Quick Resolutions to Technical Issues means that we will use our expertise and best practices to troubleshoot and fix any IT problem that you may encounter, from hardware failures to software glitches. We will also provide you with root cause analysis and preventive measures to avoid recurrence of the same issues.
Comprehensive Reporting and Insight means that we will provide you with regular and comprehensive reports and dashboards that show you the status and performance of your IT services and infrastructure. You will also have access to real-time data and insights that help you make informed and data-driven decisions for your IT operations and investments.
Active OS and Software Patching means that we will keep your operating systems and software applications up to date with the latest patches and updates, which are essential for improving functionality, performance, and security. We will also test and verify the patches and updates before applying them to your IT systems and devices, and minimize any downtime or disruption.
Dedicated Support Account Manager means that you will have a single point of contact for all your IT service needs and queries. Your account manager will be responsible for managing your IT service delivery, quality, and satisfaction, and will also act as your advocate and advisor for your IT issues and opportunities.
Zen Computer Systems Sdn Bhd

4808-1-28, CBD Perdana 2, Persiaran Flora,
Cyber 12, 63000, Cyberjaya, Selangor, Malaysia.

Tel/Whatsapp

+603-8686 2268

Email

enquiry@zen.com.my